IT support
As modern businesses rely more on IT, IT support is more important - but it has become a more difficult task. There’s more IT to manage, and potentially more end users to support, while business expectations of IT support continue to rise.
“The pressures on help desks and the people that provide IT support – such as insufficient hours in the day, a wider range of technologies, or struggling to meet the growing expectations of end users – are growing and they need to find a way to “work smarter, not harder.” ”
A fit-for-purpose service desk tool is the perfect way to alleviate the pressure, to benefit from automation, and to efficiently share knowledge among IT support staff.
Our choice for IT support solutions is InvGate.
InvGate tools help you address the challenges of managing business technology
Financial Imperatives - reduce costs with best practice workflow and automation, self service, and IT asset management
Customer Experience - meet company needs for quality of service, support and customer service, and the overall customer experience
Business Velocity - better meet the needs of fast-moving modern business – from change to technology-led product innovation
Effective Governance - improve control, risk management, security, compliance, and both IT and business governance
InvGate Service Desk
InvGate’s service desk capabilities include everything that you would expect from a fit-for-purpose IT help desk or service desk tool plus so much more, including a seamless integration with InvGate Assets for better IT asset management.
Available as on-premise or SaaS
Ticket management
Knowledge base
Problem management
Change management
ITIL alignment
Reporting and analytics
Self service
Workflow
Service level management and SLAs
Gamification
Multi department support
and more
InvGate Assets
Organisations can waste a significant amount of their IT budgets every year on new hardware and software when existing assets could be reused, paying third-party support and maintenance for IT assets that aren’t being used (including over-procured software), and continuing to host, maintain, and support assets that should have been decommissioned long ago.
Savvy IT organisations use IT asset management tools, techniques, and data to maximise the return on investment (ROI) on IT assets, decrease the overall cost of ownership, and reduce risks such as software license compliance.
Asset inventory
Asset monitoring
Software licence management
IT financials and lifecycle
Remote desktop
Network discovery
Software metering
Software deployment
InvGate Insight
Gain unparalleled visibility into the state of your IT infrastructure. Discover and centralise everything you need to know about physical, virtual, and cloud assets in a single platform, laying the groundwork for building a CMDB and a normalized catalog.
Unified inventory
Software normalisation
IT security compliance
Automated CMDB population
Analytics on the fly via a universal search bar
Native integration with InvGate Service Desk
Let’s talk
Get in touch to talk with Xeperno about your business and IT needs. We’ll help you learn more about the solutions that InvGate offers, and work together to determine the solutions and services that will help you achieve your outcomes, and deliver true value to your organisation.